Refund Policy

1. Refund Eligibility

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Thank you for shopping at My Morbid Manor. We value your satisfaction and strive to provide high-quality products and services. This Refund Policy outlines the terms and conditions for refund requests. By making a purchase on our Website, you agree to the terms set forth in this policy.

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2. Damaged or Defective Items

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If you receive a damaged or defective item, please contact us at customercare@mymorbidmanor.com within 3 days of delivery. To assist you promptly, please include your order number, a description of the issue, and clear photos or videos showing the item's condition.

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Upon review and verification of the issue, we will offer one of the following options:

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A. Replacement: We will send you a replacement for the damaged or defective item at no additional cost.

B. Refund: If a replacement is not available or you prefer a refund, we will process a full refund, including the original shipping cost.

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3. Change of Mind Returns

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We understand that preferences may change, and you may have a change of mind regarding your purchase. If you are not entirely satisfied with your order, you can request a refund under the following conditions:

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A. Timeframe: Refund requests for change of mind returns must be made within 3 days from the date of delivery.

B. Condition: The item must be in its original condition, unused, and in its original packaging. Please ensure all tags, labels, and accessories are intact.

C. Return Shipping: Customers are responsible for the return shipping costs for change of mind returns.

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4. Processing Refunds

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Once we receive and inspect the returned item, we will process your refund. Refunds will be issued using the original payment method within 5 business days after approval.

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5. Non-Refundable Items

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Certain items are non-refundable and not eligible for return, including but not limited to:

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A. Downloadable Products: Digital downloads, such as PDF's, PNG's, or digital posters, are non-refundable once downloaded.

B. Customized or Personalized Items: Items that have been customized or personalized specifically for you cannot be returned for a refund.

C. Intangible Services: Services provided by My Morbid Manor, such as event admissions or memberships, are non-refundable.

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6. Exchanges

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We currently do not offer direct exchanges for items. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

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7. Contact Us

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If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact our customer support team at customercare@mymorbidmanor.com